Privacy Policy

Information Collection

We collect personal information that you voluntarily provide when you purchase tickets, book event spaces, or submit inquiries through our contact channels. This information generally includes your name, email address, phone number, and any specific details required for managing group visits or birthday parties.

When you browse our website to explore our arcade and console collections, certain standard technical data is logged automatically, such as browser type and access times, which helps us maintain a secure and functional online environment.

How We Use Your Data

The information we collect is used strictly for operational purposes. Specifically, we use your details to:

• Process your admission purchases and private hire reservations.
• Respond directly to your questions regarding the play zone or specific exhibits.
• Send essential administrative updates, such as changes to our opening hours or booking confirmations.
• Ensure visitor safety and manage capacity limits within our facilities.

Data Protection & Sharing

Level Zero Museum respects your privacy. We implement practical security measures to keep your booking and contact information safe from unauthorized access. We do not sell, rent, or trade your personal details to outside marketing organizations.

Your information is only shared with trusted service providers who assist us in operating our website or securely processing your transactions, provided those parties agree to keep the information confidential and comply with strict data protection regulations.

Your Privacy Rights

You retain full control over your personal data. At any time, you may request access to the information we hold about you, ask for corrections to inaccurate records, or request the deletion of your data from our systems. To exercise these rights, please reach out to our administrative team using the contact details provided below.